How it Works

How does the free trial work?

Try us free for 1 day! Try us free for 1 day! You'll be able to instantly watch videos in the Study and Advice section from your computer, tablet or phone. You can also ask 1 question to Genie during your free trial. If you enjoy your Brightstorm trial, do nothing at the end of your trial and your subscription will automatically continue for as long as you choose to remain a subscriber. You can easily cancel anytime, online, 24 hours a day. There are no contracts or cancellation fees. Just sign up to get started!

What subjects do you cover?

We have thousands of video lessons in Math, Science, English and AP subjects plus SAT, ACT and PSAT exam prep. You can browse or search this video library or use our textbook video locator to find the video that corresponds to your textbook.

Can I use Brightstorm on my mobile device or tablet?

Yes! You can access the site by going to www.brightstorm.com from your mobile browser. Our website is designed using the latest responsive design technology. It adjusts page structure and size based on the size of your device, to provide the best possible browsing experience on any device.

Subscription Questions

How do I cancel my subscription?

You can cancel your subscription online at anytime from My Account page. If you cancel your subscription, you will be able to access the site, services, and content until the end of the billing period during which you cancelled your Subscription.

Which plan should I choose between Study and Unlimited plan?

The Study plan gives members full access to all our study videos—over 3,500 HD study videos in math, science, and English as well as SAT, ACT, and AP test prep. You can watch as many videos as you like every month. This plan is perfect for getting all the help that you need to do your homework and study for tests.

The Unlimited Plan offers everything that the Study plan offers, plus full access to our Advice section as well 3 questions per month under our Ask section with Genie. The Ask section lets you ask 3 math questions every month. Once you send Genie your math problem, you’ll get a step-by-step solution within 48 hours, many times much sooner. This is the perfect plan to serve all of your high school needs and successfully prepare for college. Our Advice section provides you with dozens of videos with our college admissions experts. These videos will answer virtually every question you can have about the college application process as well as other important questions you may have about doing well in high school.

Which billing method should I choose between monthly and annual billing?

Monthly plans are subscriptions that automatically renew every month until you cancel. You’ll be billed the respective monthly fee for our Study or Unlimited plan on the same date every month. Our monthly plan is good for users who need Brightstorm for a relatively short period or want to have the flexibility to cancel anytime during a monthly billing cycle.

Annual plans are year-to-year subscriptions. You save 30% with annual plans compared to the 12-month cost of the respective monthly plan. Annual plans are the best options for those who use Brightstorm for the long-term and want to save money. Our annual plans also renew automatically.

Can I change my billing method between monthly and annual billing?

Of course you can. Just go to My Account and click "change plan."

When changing from monthly billing to annual billing, the change will be effective immediately when you make the change on My Account page. You will receive a pro-rated credit of the previously paid monthly fee for the remaining days of that month, to be applied against the annual subscription amount.

When changing from annual billing to monthly billing, the change will be effective at the end of your then current annual subscription period and the monthly subscription amount will be charged to your credit card.

Can I switch between the Study and Unlimited plan?

Yes, you can do that too. Just go to My Account and click “change plan” and select the new plan that you want.

When upgrading from Study to Unlimited or monthly to annual billing, the change will be effective immediately after making the change on My Account page. You’ll receive a pro-rated credit for the remaining time in your billing period, to be applied against your new upgraded plan.

When changing from Unlimited to Study or annual to monthly billing, the change will take place at the end of your then current billing period and your new plan will be charged to your credit card.

If you would like to switch from the annual Study plan to the Unlimited plan, only a switch to the annual Unlimited plan will be effective immediately. Otherwise, the change will take place at the end of your annual Study plan billing cycle.

How do I update my credit card information?

You can update your credit card information from My Account page. Click 'update' link next to your credit card number and enter new credit card information.

What payment methods do you accept?

We accept MasterCard, Visa and American Express. We will continue to expand the payment options as we grow.

Can I keep my old Starter(1 subject) or Plus(2 subjects) plan?

If you have Starter or Plus plan subscription, you may keep your current plan for as long as you want. When you cancel your Starter or Plus plan, however, you'll have to choose among currently available subscription plans. If you want to change plans, you will need to select a monthly or annual plan.

Can I change my subject(s) on the Starter or Plus plan?

You can change your subject(s) every 30 days by clicking on ‘change subject’ on My Account page. You can see on My Account page how many days are left before you can change subject(s).

Account Questions

I have a subscription to Brightstorm, but I'm still being asked to pay. What's going on?

Are you logged in and seeing your email in the top right-hand corner? Good! Are you sure that you signed up for a subscription under that email? Good! If you have a starter(1 subject) or Plus(2 subjects) plan and are trying to watch videos in a different subject that you’re not subscribed to, you need to change your subscription to Monthly or Annual plan to watch videos in all subjects. You can change plan easily on My Account page. Still having trouble? Please email us at support@brightstorm.com.

How do I login to my Brightstorm account

Click the Login link on the top right hand side of the page and enter your username or email address and password.

I forgot my password. What do I do?

Click on the "Forgot Password" link under the password field, enter your email address and a new password will be sent to you electronically.

How can I change my password, email address, or other account details?

Make sure you are logged in and then click on the My Account link to be taken to your profile page. From there, you can change your email address, password and credit card information.

My school or district is interested in purchasing Brightstorm for our students. How do we do that?

You can purchase group subscription for students at Brightstorm For Schools. It is very easy to customize your subscription based on your needs, such as subject, number of students, duration of subscription. Rates for a subject are as low as $2/student/month.

Video Play Back Questions

Why do video clips sometimes stutter or pause?

Video may stutter or pause during playback if you computer does not meet the system specifications, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. It may also help if you close any other applications open other than your browser. If you are using Firefox, changing to Internet Explorer or Safari may help.

Why isn't the video player displaying on a web page?

Some corporate networks, firewalls, and ad-blocking software may prevent the video player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.

The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?

You can obtain the latest version of the Flash Player from Adobe.

The player is not displaying correctly or is displaying the wrong video. How can I fix this?

Your web browser may be displaying cached information. Make sure to refresh your browser and clear your cache.

Why can I only watch the first minute of the video?

Only Brightstorm subscribers can watch videos in their entirety. If you are a Brightstorm subscriber, make sure you are logged in and seeing your email in the top right-hand corner.

Privacy, Security and Support

What do you do with my data?

We take the usage of your personal data very seriously. Our specific policies can be found in our Privacy Policy.

Is my credit card information safe?

We take the usage of your personal data very seriously.
We use SSL encryption and do not store your information on our site or database.

How can I request further technical support?

If your questions are not answered in the FAQ and you require further assistance, please email us at support@brightstorm.com. We typically respond to all customer support requests within 2 business days.