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1. How does purchasing work?
Once you purchase an individual course, that course is available for 12 months from the date of purchase. You can play the course as many times as you want and will have unlimited access to the courses' bonus materials during that period.
2. What is your refund policy?
If you're not completely satisfied within the first 30 days we will refund your money or exchange the course for another course. You can ask for a refund though our support form
3. I noticed a space for coupon codes; what is that?
From time to time we may give individuals or groups discounts. This is where you enter those codes.
4. What payment methods do you accept?
We accept MasterCard, Visa and American Express. We will continue to expand the payment options as we grow.
5. I received this error message when trying to register an account: "Based on the information you provided, you are not eligible to register for a new account." What gives?
At this time, we are only allowing individuals ages 13 or older to create accounts.
6. I am being asked to enter my parent or child's email. Why?
We believe that having a good partnership and open communication between a teen and their parent/guardian is important for furthering education. However, this is an optional field.
7. What is a Brightstorm.com account and why do I need one?
By creating an account on Brightstorm.com you become a member of the Brightstorm community. With a Brightstorm.com account, you can:
8. How do I create a Brightstorm.com account?
Click on the Join Free link at the top of the page and fill out the form.
9. How do I log in to my Brightstorm.com account?
Click on Sign In at the very top of the page. On the following page, enter your username or email and password.
10. I forgot my password. What do I do?
Enter your email address on the Forgotten Password page and a new password will be emailed to you.
11. How can I change my password, email address, username, or other account details?
Click on My Profile to edit. On your profile page click on change link next to user current username to edit your username. To edit your email address, click on the edit settings. To change your profile details click on the edit link next to your profile details.
12. How do I verify my email address to validate my account?
When you create your Brightstorm.com account, you will receive an email with a validation number which you can use to verify your email address and validate your account. If you have not received an email from Brightstorm, check in your spam mail box. Please make sure that noreply@Brightstorm.com is in your "safe" list of contacts.
13. How do I unsubscribe from newsletters?
Click on My Profile tab. Within your profile page, you can edit your email notifications under Settings
14. Who are your courses for?
Our courses were designed for high school students and are generally for high school teens, though some courses may be appropriate for younger or older audience.
15. Are your courses designed as a replacement for school?
No. Our courses are designed to be supplementary to the education that the teen is receiving in high school.
16. Several subjects have more than one course, which one should I choose?
For many of our subjects, we offer more multiple courses by different teachers. Although they often cover similar material, each teacher's approach is different so that you can find a learning style that best matches the learner's need. We encourage you to view the preview episodes to see which teacher works best for you.
17. What are the system requirements to view video?
The following is the recommended minimum systems specifications for playback:
18. Why do video clips sometimes stutter or pause during playback?
Video may stutter or pause during playback if you computer does not meet the system specifications, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. It may also help if you close any other applications open other than your browser. If you are using FireFox, changing to Internet Explorer or Safari may help.
19. Why isn't the Brightcove player displaying on a web page?
Some corporate networks, firewalls, and ad-blocking software may prevent the player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.
20. Why is the video blocky or pixelated?
Several factors affect video quality including the data rate, the quality of the original footage, and the version of Flash video used to encode. Please contact the publisher directly with issues related to video quality.
21. The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?
You can obtain the latest version of the Flash Player
from Adobe
22. The player is not displaying correctly or is displaying the wrong video. How can I fix this?
Your web browser may be displaying cached information. To clear your browser cache, per form the following steps:
23. How do you keep inappropriate behavior off your site?
We take inappropriate behavior very seriously. We will warn offenders, and suspend accounts for abusive behavior. If we believe the behavior may be illegal we will work with the appropriate authorities. Further details can be found in our Terms of Service.
24. What do you do with my data?
We take the usage of your personal data very seriously. Our specific policies can be found in our Privacy Policy.
25. How can I request further technical support?
If your questions are not answered in the FAQ and you require further assistance, please fill out a Customer Support Form. We typically respond to all customer support requests within 2 business days.
26. I submitted a Customer Support Form and received no response.
Please check your email to make sure that support@brightstorm.com is in your "safe" list of contacts. If the problem was not due to spam filter settings, we urge you to resubmit your Customer Support Form in order for us to assist you.
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